FAQs

 

Do you rent scooters?

No, all of our scooters are used for guided tours.

 

Do I need a driver’s license to drive a scooter?

Yes. You will need to present your license at the time of rental. If you do not have your license, you will not be able to rent a scooter. No Exceptions!

 

Do I need a motorcycle license?

No, the Commonwealth of Pennsylvania vehicle code requires a motorcycle endorsement for 50cc or greater. All of our scooters are 49.9cc, therefore only a driver’s license is required.

 

How old do I have to be to drive a scooter?

Insurance company regulations require all scooter operators to be at least 18 years of age or older when renting. No Exceptions!

 

How does insurance coverage apply to the scooter rental?

Each scooter is insured with liability insurance that extends to the renter. In the event that you cause damage to property owned by someone other than Strasburg Scooters, LLC, the liability insurance will cover that damage. However, you are responsible for all damage to or loss of the scooter, including the cost of repair, or the actual cash retail value of the vehicle on the date of the loss. Check your own automobile insurance policy for coverage limitations before your tour. Many policies do NOT cover rental scooters, even if you have personal automobile insurance, you may not be totally protected. We offer a Limited Loss Damage Waiver (LLDW) for an additional fee, the LLDW would alleviate your financial responsibility for up to the first $1,000 of damage to the scooter, as well as any lost revenue during the period that Strasburg Scooters, LLC is unable to use the scooter. SCOOTER RENTALS DO NOT INCLUDE MEDICAL INSURANCE.

 

Is there an age limit?

No. If you have a valid driver’s license you will be able to rent a scooter.

 

How old does a child have to be to ride on the scooter with me?

We will allow children age 4+ to ride with a licensed adult in a Scoot Coupe.  Children must be 7+ in order to ride on the back of a double-seat scooter.  We reserve the right to decline a child to ride in the event that we feel that the child may be a safety hazard.

 

What is the weight limit of your scooters?

We follow the manufacturer’s recommended weight limit for each scooter. Our one passenger have a weight limit of 250 lbs, while our two passenger Yamaha Zuma’s have a weight limit of 315 lbs. Scoot Coupes have a weight limit of 350 lbs (NO Exceptions).

 

Do I have to wear a helmet?

Yes, while the Commonwealth of Pennsylvania does not require helmets for motorcycle operators with two or more years of riding experience, our insurance company does. No Exceptions!

 

Do you provide helmets?

Yes. Our helmets are disinfected after each use.

 

Is eye protection required?

Yes, nobody likes a bug in the eye at 35 mph. Eyeglasses and sunglasses will meet the eye protection requirements. In the event that you don’t have eye protection with you, we will provide you with safety glasses to wear during your ride.

 

What if I’ve never ridden a scooter?

Riding a scooter is very similar to riding a bicycle. We will provide every operator with training prior to the tour. We focus on balance, throttle and brakes. You will be required to sign a release after training stating that you have been trained and are confident in your ability to operate the scooter. If we do not feel comfortable with your ability to safely operate a scooter, we will not take you on the tour. We offer three wheel Scoot Coupes which require no balancing ability to operate.  Riders not able to operate a two wheel scooter may upgrade to a Scoot Coupe, for an additional fee, based on availability.

 

How fast do the scooters go?

The top speed of our scooters is approximately 40 mph. Most of the tour will be conducted at speeds between 20-25 mph. If you are not able to operate your scooter at 20 mph or greater during training, we will not take you on the tour.

 

What happen in the event of rain, does the tour still go?

If your tour is canceled due to weather, you may reschedule for a later date. We will notify you as soon as we can after we have made the determination as to whether it is safe to ride. Keep in mind that weather varies from place to place, it may be raining where you live, and not raining near us. If you fail to show up for your tour and the tour still takes place, you will lose your payment.

 

What is your cancellation policy?

Cancellation Policy: Reservations with Strasburg Scooters may be canceled or rescheduled with 48 hours notice of the scheduled tour to receive a full refund. Cancellations without 48 hours notice will not be eligible for a refund. Strasburg Scooters will make the final determination whether a tour will be canceled/rescheduled in the event of inclement weather. This decision will be determined by the road conditions as they pertain to safety of the riders. Strasburg Scooters will make every attempt to give advance notice of any cancellations, however this cannot be guaranteed as weather conditions may vary. ***Riders must arrive 45 minutes prior to the scheduled start of the tour for safety training. Anyone arriving late will forfeit the tour with no refund.***

 

Refunds?

We will only offer a refund with 48 hours cancellation. You will not be afforded a refund in the event that you do not pass the required training.

 

What kind of roads do the tours take place on?

The tours are all on paved roads, 95% are back roads. One thing to keep in mind, the tour is on public roads, you may encounter loose stones, debris, potholes, animals and road apples.

 

Are your tours guided?

All of our tours are led by experienced guides. We take you places that you probably wouldn’t find on your own. It’s much more enjoyable to follow your guide than trying to read a map or GPS while riding your scooter. Relax and enjoy your trip.

 

Gratuity?

While tipping is never required, it is always appreciated.

 

What should I wear?

Please dress appropriately for the weather on the day of your tour. Remember that the scooters will be moving at speeds up to 35 mph, which will create a wind chill. Shorts are acceptable. Open toe shoes are strongly discouraged.